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GDPR Privacy Policy

INFORMATION ABOUT ROYAL PERSIAN MASSAGE THERAPY

RPMT” is the abbreviated trading name of Royal Persian Massage Therapy.

RPMT’s main trading address is

10A, Grand Arcade, London, N12 0EH
Email: info@persianmassagetherapy.com

The General Data Protection Regulation (GDPR), which went into effect on May 25, 2018, is the legal framework established to protect the personal information of individuals. The GDPR is an EU-wide directive with which all enterprises in the United Kingdom must comply. The subsequent privacy policy outlines the legal justification for RPMT’s retention of information, the nature of the information it retains concerning its clients, the purpose for which that information is maintained, the individuals with whom it is shared, the manner in which it is utilised and safeguarded, and the rights an individual has with regard to accessing, requesting amendments to, or deleting such information.

WHY THE DATA IS REQUIRED

According to Special Category Data: Health, RPMT is legally in possession of the information in question.

To ensure the provision of a safe and efficacious massage therapy treatment, RPMT necessitates a medical history and current health information.

This information is utilised exclusively to advise and provide the most effective course of treatment for you.

Additionally, RPMT needs your contact information in order to schedule appointments with you.

In our capacity as registered massage therapists with the Sports Massage Association (SMA) and the Complementary and Natural Healthcare Council (CNHC), we adhere to the codes of conduct and confidentiality requirements set forth by these organisations.

WHAT INFORMATION DOES RPMT COLLECT ABOUT YOU?

When you first contact RPMT to utilise our services (via telephone, email, or the inquiry form on our website, www.persianmassagetherapy.com), and when you complete the client intake form on your first visit for treatment, RPMT will collect information about you.

By signing the client intake form during your initial session at RPMT, you consent to the confidentiality of your information and the adherence to the most recent GDPR regulations. Additionally, you consent to RPMT contacting you via email, text, and telephone to discuss your appointments and treatments. This includes providing periodic updates on our products, services, and availability for promotional purposes. When possible, we ensure that an unsubscribe option is provided in case you no longer wish to receive our communications.

Personal data is collected, such as:

Name

Date of birth

Address

Email address

Telephone number

Occupation

Emergency contact or next of kin details

The client’s medical history, including allergies, medication and dosages, injuries, operations, and ailments, is detailed on the intake form and addressed throughout the initial and subsequent treatments.

GP surgery information and other body therapies received presently or in the past

An examination of the following aspects of lifestyle: exercise, nourishment, sleep, and tension

Current physical condition information (e.g., complaints, symptoms, tension)

Assessment and treatment detail notes will be documented following each massage session.

Dialogue-translated appointment schedules

Our provision of services may be impeded if you object to the acquisition and use of your personal information.

HOW WILL WE USE THE INFORMATION gathered?

This information is necessary for RPMT to evaluate your massage treatment needs and administer a safe and effective massage regimen. Furthermore, the data is utilised as a point of reference during subsequent therapeutic sessions to evaluate the extent of progress.
Should the RPMT refer you to another health practitioner or massage therapist, the information may be disclosed to that individual as well. This will be carried out exclusively with your permission. Your information will not be disclosed to any third parties (except as required by law) without your explicit assent and an explanation of the necessity for such disclosure.
RPMT may utilise the contact information you furnish to communicate with you concerning appointment schedules or matters pertaining to your treatment regimen.

HOW LONG IS THE INFORMATION HOLDED FOR?

For insurance purposes, RPMT is obligated to retain your information for a period of two years subsequent to your most recent treatment. The transfer of your data will occur without your explicit consent.

RPMT shall conduct an annual review of all client records and expunge any records that have lapsed beyond the legally mandated retention period.

SECURITY POLICY

RPMT is dedicated to guaranteeing the security of your information.

To mitigate the risk of unauthorised access or disclosure, appropriate physical, electronic, and managerial protocols have been implemented to protect and ensure the integrity of the data gathered via online and paper means.

The health and personal information collected is securely housed in a locked filing cabinet within a locked therapy studio, on paper client intake forms and treatment notes. With the exception of your name, phone number, and/or email address, no other information is stored in an electronic format. As RPMT retains paper-based personal information due to the nature of its operations, it is obligated to dispose of it in a secure, compliant, and confidential manner.

Contact information, including email addresses and telephone numbers, is stored on a personal computer or telephone that is password-protected.

DATA BREACH

A duplicate document containing client names and contact information (including name, email address, and telephone number) is maintained.

RPMT is aware that the ICO must be notified in the event of a data breach involving a security breach that results in the destruction, loss, alteration, unauthorised disclosure, or access of personal information that poses a risk to the rights and liberties of individuals. Without delay, in the event of such a breach, RPMT will promptly and directly notify the appropriate parties. Regardless of the circumstances, records of intrusions involving personal data will be preserved.

Your RIGHTS

The legal rights of individuals with regard to the use of their personal data are established. Individuals are entitled to the following: information regarding the location of their personal data, the purpose for which it is collected and utilised, the manner in which it is utilised and shared, the ability to object to its processing, the ability to have inaccurate data corrected, the ability to obtain copies of the data, and the ability to impose restrictions on its processing. Additionally, users may request the removal of their personal information.

Individual rights refer to these protections under the 2018 Data Protection Act. The subsequent enumeration delineates said rights:

The right to be informed regarding the processing of one’s personal data;
Subject to the right to access one’s personal data;
The right to rectification in the event that an error or omission occurs;
The entitlement to have one’s personal data erased;
The right to restrict the use or dissemination of the information
The portability privilege Requesting a copy of electronically stored information is permissible under specific conditions, allowing for its potential utilisation in alternative systems.
The right to object with respect to specific portions of an individual’s information that they do not wish to be utilised or that should only be utilised for authorised purposes
Rights pertaining to profiling and automated decision-making;
The ability to file a complaint with the Office of the Information Commissioner. A person may file a complaint with the ICO if they believe that the information being held is inaccurate, not being used for the purpose for which permission was granted, or is being held unnecessarily. A comprehensive overview of the rights of individuals can be found at the following link: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights

COMPLAINTS

Should you have any concerns regarding the manner in which we handle your personal information, kindly reach out to RPMT at the address provided above. You may also file a complaint with the Information Commissioner’s Office (ICO), the data protection supervisory authority in the United Kingdom. Concerns can be directed to the ICO through its website, accessible at https://ico.org.uk/concerns/, or by utilising their helpline at 0303 123 1113.

ADDITIONAL NOTES

In the event that an individual declines to have RPMT maintain records of personal information and treatment records, the provision of therapy may be impeded.

Furthermore, as previously mentioned, massage therapists must maintain treatment records for a specified duration. This may imply that, despite your request to have the information removed, they may be obligated to retain it until the end of the applicable period.

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